Simple, transparent policies.
Policy at a glance
①Free US shipping on orders over $50
②30-day returns for unused items
③International shipping available
Shipping Policy
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order ships.
Shipping Rates & Delivery
|
Region |
Standard Shipping |
Estimated Delivery |
|
US (contiguous) |
Free over $50, otherwise $4.95 |
3-7 business days |
|
Alaska & Hawaii |
Calculated at checkout |
5-10 business days |
|
Canada |
Calculated at checkout |
7-14 business days |
|
UK & EU |
Calculated at checkout |
7-14 business days |
|
Australia |
Calculated at checkout |
7-14 business days |
International Orders
Import duties, taxes, and customs fees may apply and are the responsibility of the customer. Aplomb is not responsible for delays caused by customs.
Tracking
You’ll receive a tracking number by email once your order ships. You can also log into your account or visit the Track Order page.
Return Policy
Eligibility
1.Returns accepted within 30 days of delivery.
2.Items must be unused, in original packaging, and in resalable condition.
3.Proof of purchase required (order number or email).
4.Gift cards and final sale items are non-returnable.
How to Initiate a Return
1.Email support@aplomegym.com with your order number and reason for return.
2.We’ll send a prepaid return label (US orders only).
3.Drop the package at your nearest carrier location.
4.Refunds are processed within 5-7 business days after we receive the returned item.
Exchanges
For defective or incorrect items, we’ll replace them free of charge. For other exchanges, contact us and we’ll assist you.
Refunds
Refunds are issued to the original payment method. You’ll receive an email confirmation once processed.